Payment Systems Specialist

Overview

You will own and optimize the end-to-end payment card ecosystem across two brands and ~800 locations, ensuring secure, resilient and commercially effective payment services. You’ll lead a small technical team, manage key supplier relationships and drive initiatives that modernize our card payments, loyalty integrations and mobile payment capabilities. You will act as the subject matter expert on payment technologies and fintech, aligning with security and compliance standards. This is a hands-on leadership role shaping the payments architecture and vendor strategy.

Responsibilities

• Own the end-to-end payment card processing environment across brands and locations
• Ensure availability, performance and security of payment services
• Oversee acceptance technologies (terminals, switching, gateways, acquiring, loyalty, mobile payments)
• Manage third-party suppliers and service desk functions
• Define and monitor SLAs, KPIs and contractual obligations
• Lead supplier performance reviews and service improvements
• Handle escalations and critical incidents
• Provide third-line support and expert troubleshooting for payment and loyalty systems
• Lead delivery of payment-related projects and strategic initiatives
• Coordinate stakeholders, suppliers, and business teams to deliver outcomes
• Manage project plans, risks, budgets, dependencies and implementations
• Introduce new payment methods, technologies, and customer experiences
• Translate business requirements into technical specifications
• Define solution architectures with cross-functional teams
• Own mobile apps and loyalty platforms from a payment/tech perspective
• Drive enhancements to improve customer experience and business value
• Lead P2PE implementation and PCI DSS compliance efforts
• Support security audits and regulatory developments

Key requirements

• Significant experience managing enterprise-scale payment processing environments
• Strong understanding of card payment ecosystems (acquirers, gateways, card schemes, switching, POS/terminals)
• Experience managing third-party providers and vendors
• Proven leadership of technical teams
• Track record delivering tech and business change projects
• Experience translating business requirements into technical solutions
• Experience managing mobile applications and customer-facing digital platforms
• Strong incident management and problem-solving abilities
• Experience operating within PCI DSS-regulated environments

• leadership
• stakeholder management
• problem-solving
• Payment terminals
• Payment switching hosts
• Payment gateways

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