Vice President, Client Operations

Overview

In this role, you will lead client service delivery within the Custody Client Operations team in Manchester, driving improvements in processes and reporting. You will act as the primary client contact, partnering with cross-functional teams to deliver accurate, timely client outcomes. You will apply industry best practices and innovative solutions to elevate service quality and operational efficiency. This is a high-impact, client-focused leadership position at a global financial services leader.

Pay / Benefits

• competitive compensation
• benefits and wellbeing programs
• flexible global resources and tools
• paid leaves
• paid volunteer time
• pay-for-performance philosophy

Responsibilities

• Develop and implement strategies to enhance client service delivery
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
• Serve as the primary point of contact for key clients, addressing their needs with professionalism and expertise

Key requirements

• Bachelor’s degree in Business Administration, Finance, or related field
• Experience in operational area and/or client services preferred
• Excellent analytical and problem-solving abilities
• Effective communication and interpersonal skills

• analytical thinking
• problem-solving
• communication
• interpersonal skills
• collaboration

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