Membership support officer – 9 months maternity cover FTC
Hybrid – Home/CIH office
Membership and professional development
Full time
Fixed Term Contract
Job Title: Membership Support Officer – 9 months maternity cover FTC
Band: 7
Location/Base: Hybrid – Home / CIH office
Hours: 35 hours per week
About us
The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.
About you
Are you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member support officer and play a pivotal role in shaping the future of our growing membership community.
As a membership support officer, you will be the first point of contact for our members and customers, handling enquiries via telephone and email. You will play a key role in supporting membership growth, renewals, and retention while ensuring every customer receives a positive and professional experience.
You will:
- Act as the first point of contact for membership enquiries by phone and email
- Respond promptly and accurately to customer questions regarding membership
- Promote membership benefits and encourage renewals and retention
- Offer concessionary rates where appropriate
- Encourage members to pay by direct debit
- Process membership applications and renewals
- Maintain accurate records by updating the CIH database
- Support activities related to the membership renewal schedule
We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and a confident comminutor and be comfortable working in a fast-paced environment
CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community. If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.
Interviews will be held on – Tuesday 13 and Wednesday 14 October 2026
Hours
35 hours per week
We want you to enjoy working at CIH, so it’s really important to us that we offer benefits that you value. Take a look below at some of the things you can take advantage of when you join us:
A good work/life balance
- 25 days holiday, plus eight bank holidays as standard (pro-rated for part-time colleagues) plus, gifted days off over Christmas and New Year
- Flexible working to accommodate your work and personal commitments – we value outcomes and recognise that everyone has a unique working style
- Access to our employee assistance programme for life’s challenges
- Policies to support you with big life changes or difficult times, such as the menopause and caring responsibilities
- Enhanced maternity and paternity packages
- Private health care with the option to purchase for family members
- Generous sick pay allowance
- Financial support for eye tests and help with the cost of glasses
- Cycle to work scheme.
Financially supporting you and your family
- Access to CIH Plus, our employee discount portal to help your salary go further
- Income protection scheme in case of an extended period of illness
- Death in service benefit equivalent to three times your salary
- Helping you save for the future by contributing to a defined contribution pension scheme.
- Full CIH membership – access all our member-exclusive content to build your housing knowledge
- A commitment to your professional development
- A flexible office space encouraging collaborative working.
04-10-2026
Job attachments
JD_-Mat_Cover_Membership_Admin_Jan_26.pdf
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