IT Customer Service Representative

IT Customer Service Representative (L2/L3 Support)

We’re looking for an experienced IT Customer Service Representative with strong Level 2 and Level 3 IT and AV troubleshooting skills to support critical IT services and production systems.

Location: London, full-time onsite.Contract: Until 21st June 2027.Hours: Full-time

Key Responsibilities

• Provide L2/L3 support across IT and AV environments.




• Manage and resolve incidents, issues, and service outages.




• Investigate technical problems and restore services efficiently.




• Deliver excellent customer support and clear stakeholder communication.




• Collaborate with multiple teams to ensure effective service delivery.




• Identify recurring issues and contribute to continuous improvement initiatives.




• Share knowledge and support team success through active collaboration.

Essential Skills

• Proven experience in L2/L3 IT Support.




• Strong IT and AV troubleshooting expertise.




• Experience with incident and problem management.




• Excellent customer service and communication skills.




• Strong problem-solving and analytical abilities.




• Proficiency in Microsoft Office.

If you’re a proactive IT professional who enjoys solving complex technical issues and delivering outstanding support, we’d love to hear from you.

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