Regulatory Team Lead – Contact Centre Coaching

LA International is recruiting a Regulatory Supervisor/Team Leader to oversee a small team in Newcastle-upon-Tyne. The role is a 12-month contract working through an Umbrella Inside IR35, focusing on regulatory standards and customer outcomes.

You will manage a team, drive QA, coach staff, and ensure compliant handling of complaints and escalations within a regulated environment. Applications welcomed from varied backgrounds.

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