Retail People & Service Lead: Customer Experience

Company: River Island
Apply for the Retail People & Service Lead: Customer Experience
Location: Thornaby on Tees
Job Description:

River Island is seeking an energetic People & Service Team Leader to boost store performance and deliver exceptional customer service. You will mentor and motivate the team while maintaining visual and operational standards, supporting the People & Service Manager to drive sales and KPI performance.

You will create an inclusive, wellbeing-focused culture and hands-on involvement in product movement, floor resets, and layout adjustments to maximise the customer journey.

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Posted: October 1st, 2026