Second Line Support Engineer

Service Desk Engineer | London | Contract or Permanent

Overview

We’re hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support – you’ll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits.

Details

• Location: London (Hybrid, 4 days P/W on-site)

Responsibilities

• Escalation point for Tier 1, resolving complex hardware/software/network issues
• Execute SOX controls and maintain audit-ready evidence
• Support audit cycles, walkthroughs and control testing
• Root cause analysis, incident/problem management, onboarding/offboarding

Skills & Experience

• 3+ years in Service Desk/Technical Support
• Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
• Experience with user access administration
• Exposure to audit/compliance work – SOX-regulated environments a plus
• MacOS endpoint management (ABM) , end device configuration

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