IT Support Specialist

Overview

In this hands-on IT Support Specialist role, you’ll join a lean London IT team to manage end-user support, core systems, and access across a primarily macOS environment. You’ll contribute to internal tooling and play a key part in onboarding, security, and AV support for hybrid office and live-event workflows. You’ll work cross-functionally to keep systems reliable while enabling rapid, secure access for teammates. This role combines hands-on support with opportunities to shape tooling and automation in a dynamic entertainment company.

Responsibilities

• Provide on-site and remote end-user support
• Administer core IT systems (Google Workspace, Notion, Slack, Jira, etc.)
• Manage access and devices across macOS environments
• Contribute to internal tooling projects
• Manage macOS devices via Kandji MDM (deployments, policies, OpenVPN)
• Gatekeep onboarding/offboarding, SSO, and permissions
• Provide AV support for meeting rooms and office spaces
• Support Slack and Jira IT requests, triage and resolve issues
• Document runbooks, processes, and internal guides
• Support 25 Windows devices via Intune alongside macOS
• Leverage platforms to automate common requests to reduce toil

Key requirements

• Solid macOS software/hardware support
• Experience with MDM tools (Kandji, Jamf, Intune, or similar)
• Identity and access management (Google Workspace, SSO, SaaS platforms)

• Detail-oriented
• Organised and dependable
• Self-starter with ownership mentality
• macOS support (hardware/software)
• MDM tools (Kandji, Jamf, Intune)
• Identity and access management (Google Workspace, SSO)

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