Operations Support Specialist

Overview

As a Service role at Ricoh, you support production and mail-room processes to meet customer expectations and SLAs. You’ll operate equipment across production areas, maintain quality and safety, and help ensure a smooth, professional service experience. You work both independently and with teams, adapting to different areas to meet customer needs. You contribute to a culture that values inclusion, development, and meaningful work. This role offers the chance to impact customer satisfaction and help Ricoh pursue sustainable, people-centered outcomes.

Pay / Benefits

• flexible working
• wellbeing resources
• mentoring
• learning pathways
• career opportunities
• recognition programs

Responsibilities

• Operate and monitor production equipment (TRAC, IRIS, FlowSuite, printing, finishing) to meet customer expectations
• Maintain efficient mail room processes and accurate paperwork for management and customers
• Adhere to standard procedures for document organization and finishing at workstations
• Ensure safety, cleanliness and compliance with health and safety regulations
• Strive for high quality and timely outputs to meet customer SLA
• Deliver professional customer service and uphold company behavior and performance standards
• Be flexible to cover other key areas of the business as needed
• Collaborate with team members to achieve deadlines and production targets

Key requirements

• Ability to work under tight deadlines
• Independent and team work capability
• Knowledge of document/production environments
• PC literacy
• Communication skills
• Quality awareness
• Health and safety awareness
• Company procedures and policies awareness

• communication
• teamwork
• customer focus
• TRAC
• IRIS
• FlowSuite

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