ITSM Practice Leader — Hybrid Swansea, Drive Service Excellence

DVLA is seeking an ITSM Practice Manager to lead a small, multi-skilled team delivering IT Service Management across a DVLA tower such as Drivers, Vehicles, or Core Services. You will oversee ITSM activities across related service and support functions, ensuring processes align with OLAs and SLAs and drive continual service improvement.

You will work with colleagues, stakeholders, and suppliers to underpin service delivery and performance, embedding industry best practices while guiding a

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