Systems Engineer II

Overview

In this role, you will build, implement, and qualify Citrix-based solutions while acting as a subject matter expert. You will engage with business units and escalate to EUX Engineering as needed, serving as a bridge between requirements and production. You’ll maintain and optimize Citrix environments to ensure availability and performance of virtual apps and desktops, collaborating with cross-functional teams to deliver reliable IT services. This is an opportunity to shape how Citrix platforms support end users and business goals at scale.

Responsibilities

• Maintain, troubleshoot, and optimize Citrix environments to ensure availability and performance of virtualized apps and desktops
• Document technology implementations and production hand-over to EUS Support
• Escalate and resolve Citrix-related issues with EUS and EUX teams
• Monitor performance and perform proactive maintenance for high availability
• Provide advanced end-user and internal team support for Citrix apps and virtual desktops
• Ensure regular patching and security maintenance for Citrix environments
• Build systems per specifications to meet availability and performance targets per SLAs
• Analyze performance data and forecast future needs based on trends

Key requirements

• 3+ years of experience with Citrix systems and Citrix Cloud Platform (DaaS, WEM, Citrix Monitor)
• Automation and scripting proficiency (PowerShell and Azure CLI; API-based PowerShell automation a plus)
• Windows Server and desktop environment troubleshooting
• Networking knowledge (TCP/IP, DNS, DHCP, VPN, load balancing) and basic troubleshooting
• Strong analytical, troubleshooting, and problem-solving abilities
• Knowledge of IaC and web automation; experience with GitHub Actions, Ansible, HashiCorp Packer a plus
• Excellent oral and written communication
• Strong interpersonal skills for collaboration with staff and internal customers
• Ability to troubleshoot complex Citrix and Windows-based infrastructure problems
• Customer service orientation with sense of urgency; escalate product enhancement requests to EUX Engineering

• communication
• teamwork
• customer service orientation
• Citrix Cloud Platform (DaaS, WEM, Citrix Monitor)
• PowerShell
• Azure CLI

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