Customer Service Support

We are working with a retailer in South Leeds who are looking for an experienced customer service advisor to support the team on an ongoing, temporary basis. The team need a candidate to join them to gather and cleanse all data on their database. Managing a high volume of customers, the successful candidate will have excellent phone based, customer service experience and be able to manage a high volume of call and issues. The successful candidate will be required until early next year and this will be a fully office based role, key duties will include;

• Making outbound calls to customers to gather, verify information
• Update CRM with all customer details, ensuring missing fields are populated
• Identify any errors and update outdated information
• Manage and action customer queries

This is a great, long term opportunity for an experienced customer service temp who can hit the ground running, the successful candidate will have;

• Minimum of 12 months customer service experience
• Strong and clear communication skills, both verbal and written
• Proven phone based, customer care skills
• Excellent attention to detail
• Strong rates of accuracy
• Proficient in all MS Office packages

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