Systems Administrator II

Overview

In this role you will provide operational support for large, global-scale systems used in building management and physical security. You will work with a ticket-based workflow to troubleshoot and resolve issues, collaborating with internal and third-party teams to ensure steady system performance. You will provide after-hours and on-call support for upgrades and outages, and represent the team with professional vendor interactions. You will document metadata, contribute to postmortems, and drive timely resolutions to incidents and changes.

Responsibilities

• Monitor ticket queue and IM channels
• Monitor and participate in managing systems and infrastructure
• Accurately record metadata related to tickets in internal tools
• Engage in managing and resolving troubleshooting tickets from internal and third-party teams
• Maintain contact with third parties and represent the team professionally
• Provide out of business hours support for scheduled upgrades
• Provide 24/7 on-call support for critical system outages
• Other duties as required

Key requirements

• Bachelor’s degree (B.S/B.A) from a four-year college or university
• 2 to 5 years’ related experience and/or training or equivalent
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices
• Comfortable with building and managing various servers
• Experience with networking management, configurations and changes
• Experience with systems and networking troubleshooting to identify root cause and fixes
• Knowledgeable about ticket systems and follow processes
• Good communication and writing skills

• communication
• relationship building
• problem-solving
• server management
• networking management, configurations and changes
• systems and networking troubleshooting

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