Salesforce Solutions Architect

Company: Smith & Nephew
Apply for the Salesforce Solutions Architect
Location: Watford
Job Description:

Overview

In this global role, you design and deliver enterprise Salesforce solutions to empower our commercial teams. You work at the center of the CRM ecosystem, translating business needs into a prioritized delivery roadmap and scalable, future-ready solutions. You collaborate with stakeholders to shape governance, data modeling, and end-to-end architecture across regions and functions. You bring advisory leadership to drive innovation and realise a patient-centric digital transformation.

Pay / Benefits

  • Generous bonus and pension schemes
  • Save As You Earn share options
  • Flexible vacation and paid holidays
  • Volunteering hours
  • Hybrid working
  • Private health and dental plans

Responsibilities

  • Lead Salesforce architecture and solution design in multinational settings
  • Design scalable Salesforce solutions across Sales, Service, Experience clouds and related areas
  • Prototype and run proofs of concept to visualise future state
  • Provide trusted advisory to leaders on technical decisions and trade-offs
  • Governance, data modelling and service acceptance to ensure robust, integrated platforms
  • Align cross-regional teams and maintain consistency across regions and functions
  • Translate business requirements into a delivery roadmap with clear prioritisation

Key requirements

  • Significant experience leading Salesforce architecture and solution design in complex, multinational environments
  • Deep knowledge of Salesforce core clouds (Sales, Service, Experience); awareness of Marketing, Data or Health Clouds
  • Proven ability to translate business requirements into scalable, long-term solutions
  • Strong experience with agile delivery models and guiding development teams
  • Ability to act as global lead, driving alignment across cross-functional and cross-regional teams
  • Excellent stakeholder management; confident in challenging, influencing and communicating complex ideas
  • Strong understanding of data modelling, governance and end-to-end solution architecture
  • influencing and stakeholder management
  • collaboration across functions and regions
  • clear communication of complex ideas
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud

…

Posted: October 1st, 2026