Associate Manager – Cyber Security Incident Response

Overview

In this role you will lead the Global Cyber Security Incident Response Team in managing complex incidents and advancing WTW’s incident management capabilities. You will coordinate cross-functional responses, refine playbooks, and ensure clear communication with senior leaders and stakeholders. You will drive AI-assisted containment and orchestration across security tools to reduce impact and shorten recovery times. You will mentor teams, embed lessons learned, and contribute to building a security-aware culture across a large, global footprint. This position offers diverse, high-impact work with opportunities to influence security strategy and operations.

Pay / Benefits

• 25 days of annual leave
• private healthcare
• group life insurance
• hybrid working
• pension with 10% company match
• volunteer day

Responsibilities

• Serve as the primary lead for significant security incidents, coordinating response across technical and business teams to minimize impact and enable timely resolution
• Establish, refine, and maintain incident response processes, playbooks, and workflows aligned with industry best practices and organizational needs
• Act as the central point of contact for incident response activities, ensuring effective communication with internal/external stakeholders including senior leadership, Legal, HR and Compliance
• Leverage AI and automation to accelerate containment, response, and remediation within SOAR playbooks and response workflows
• Lead in-depth technical investigations of security incidents escalated from the SOC, ensuring containment, eradication, and recovery while identifying root causes
• Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attacks
• Coordinate with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams for seamless coordination during incidents
• Lead root cause analysis and post-incident reviews to identify gaps and implement lessons learned
• Develop and maintain KPIs and metrics to measure incident response effectiveness
• Act as a liaison between technical teams and business stakeholders, ensuring clear incident status updates

Key requirements

• Strong work experience in SOC or incident response
• Understanding of cybersecurity principles, frameworks, and tools
• Awareness of AI/ML applications in security operations (AI-augmented detection, triage, automation)
• Familiarity with AI-specific threats and incident types (prompt injection, model/data poisoning, GenAI data exposure) and OWASP LLM Top 10 / MITRE ATLAS
• Hands-on cloud incident response across Azure, AWS, and/or GCP; awareness of cloud-native log sources (Azure Activity/Entra ID sign-in logs, AWS CloudTrail)
• Proven ability to lead high-stakes security incidents and coordinate cross-functional teams
• Deep understanding of MITRE ATT&CK, cyber kill chain, and IR methodologies
• Exceptional verbal and written communication skills, including to executives
• Proactive and decisive mindset, ability to perform under pressure
• Strong analytical and problem-solving skills
• Collaborative and adaptable with mentoring and development mindset

• Communication
• Leadership
• Collaboration
• SOC / Incident Response
• AI/ML in security operations
• AI threat awareness (prompt injection, data poisoning) and GenAI security

…