Remote Command Centre Engineer

Overview

As a Remote Command Centre Operative, you monitor and remotely optimise building systems to reduce energy use and improve occupant comfort. You work with real-time BMS data, FDD platforms, and IoT telemetry to identify inefficiencies and support on-site teams. You’ll help ensure operational resilience and sustainability objectives are met through proactive interventions and data-driven reporting. This role offers impact across energy performance, system reliability, and continuous improvement in a technology-driven, 24/7 environment.

Responsibilities

• Monitor BMS, HVAC, lighting and IoT systems for anomalies and risks
• Triage and resolve first-stage BMS issues, escalating as needed
• Log, prioritise and manage RCC service requests to meet SLAs
• Produce reports detailing interventions, actions, and closures with impact metrics
• Coordinate remote interventions and liaise with on-site teams and contractors
• Fine-tune FDD rules and support continuous commissioning and energy optimisation
• Assist with IoT device integration and telemetry management
• Contribute to RCC knowledge sharing and process improvements
• Maintain audit trails and ensure cybersecurity and change control compliance

Key requirements

• Experience monitoring, maintaining, or optimising BMS/HVAC systems
• Experience in a Remote Command Centre or similar environment
• Ability to analyse building performance data and identify inefficiencies
• Familiarity with IoT deployment and telemetry
• Understanding of energy efficiency principles and sustainability frameworks
• Strong communication skills and ability to coordinate multi-disciplinary teams
• Foundational knowledge of health & safety legislation as it relates to properties
• Exposure to smart building platforms and analytics

• analytical mindset
• collaboration
• proactive problem-solving
• TREND or similar BMS (Knowledge)
• Tridium Niagara or similar BMS framework
• FDD platforms

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