Account Manager

Overview

In this role you will manage and grow a portfolio of existing accounts within Flexport’s Demand team, driving renewals, upsells, and cross-sells while ensuring a best-in-class customer experience. You will deeply understand client supply chains, coordinate with global operations, and guide onboarding and implementation to realize Flexport’s value. This position offers impact through strategic account planning, data-driven health monitoring, and collaboration with cross-functional teams to scale customer success and revenue.

Pay / Benefits

• private medical insurance including dental care
• Group Life Insurance
• Equity program
• Pension plan
• Employee Assistance Program
• Parental leave

Responsibilities

• Cultivate and deepen relationships with key stakeholders to empower the client and strengthen Flexport’s partnership
• Regularly review account health with clients and identify ways to improve their experience
• Identify, develop, and close upsell, cross-sell, and renewal opportunities
• Monitor client financial health and ensure timely payments
• Lead onboarding and define standard operating procedures for new opportunities
• Scope implementation stages and timelines for new opportunities and clients
• Track client metrics with Global Operations to meet expectations and resolve issues
• Prepare and present quarterly strategy reviews with minimal guidance
• Drive product adoption with client stakeholders to maximize Flexport value
• Document and refine client success criteria as needs evolve
• Expand knowledge of supply chain processes through training to act as a trusted advisor
• Maintain client data (e.g., in Salesforce) to monitor health and identify improvement opportunities

Key requirements

• 2-4 years in sales/account management or a client-facing role
• background in logistics, freight forwarding, or supply chain preferred
• client-centric with a track record of delivering client outcomes
• hands-on, process-oriented, with structured thinking and strong problem-solving
• deeply curious about client needs and Flexport solutions
• high attention to detail and strong business acumen
• proven track record of cross-selling or upselling a product
• focus on growing customers through a consultative approach

• client-centric mindset
• strong communication and negotiation abilities
• problem-solving and analytical thinking
• curiosity and learning mindset
• attention to detail
• Salesforce

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