Customer Ops Lead: Utilities Billing & Service (12m, Hybrid London)

Gi Group UK is seeking a Customer Operations Manager (Heat Networks) to lead day-to-day customer operations across multiple sites, ensuring a reliable, compliant service in metering, billing, onboarding, complaints and service interruptions. The role is London-based with hybrid work and requires ASAP start under Inside IR35.

Ideal candidates will have 5+ years in regulated or consumer-facing customer operations, strong knowledge of billing, metering, CRM systems, and experience managing service

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