- Basic Salary: £26,436.80 OTE: 31K to 33K
- Free life insurance
- Access to a Inhouse life coach
- Cycle to Work scheme
- Salary Sacrifice Pension
- Enhanced Maternity/Paternity leave
- Employee Discounts
Job Description
The Customer Care team at Holden Group was established in March of 2024 and our aim is toprovide exceptional customer service across all our dealerships. Our dedicated Care Hub onWoodcock Road is committed to delivering prompt and accurate responses via the phone, email, andchats. We prioritise work life balance and recognise everyone’s needs are unique, and can offer a40hr, 32hr or 24 hr contract in addition to hybrid working. Join our growing team and be part ofsomething new!
The ideal candidate will have:
- A passion and experience in providing exceptional service through the phones, creatingmeaningful conversations with our customers.
- The ability to actively listen to our customers to ascertain their needs and find solutions withcomposure.
- Ensuring that workshop capacity is fully maximised by central service booking proceduresthrough inbound and outbound prospecting activity.
- The drive to deliver simplistic solutions in a caring and focused way, allowing you to find thebest results for the customer.
- Experience working cohesively with other departments to provide customers with updates ina timely fashion.
- A desire to achieve and exceed performance goals. Always looking to learn, grow andimprove to ensure that the department delivers results.
- Efficient Customer Service: Demonstrated track record of consistently providing high-qualitycustomer service in a timely manner.
- Multitasking and Communication Skills: Comfortable with various communication methods, adept atmultitasking, and able to switch between them.
- Upsell Opportunities: Demonstrated success in identifying and capitalizing on upsell opportunities toenhance sales revenue.
- Customer Service Excellence: Proven track record of delivering exceptional customer service,resulting in positive reviews from satisfied customers.
Please note: a background in automotive is desirable but not essential to do this role.
Main Duties include, but not limited to:
- To be the first point of contact through our phone lines, chat service and emails for bookingenquiries.
- To ensure that customers receive the best customer service in line with our company values.
- To proactively contact customers, build and maintain relationships.
- To take ownership of any customer issues and work with the sales/service team to achieve apositive outcome for the customer and the business.
- To investigate and remedy any customer complaints or issues.
Don’t miss out on this fantastic opportunity to drive your career forward with us, apply today. For an informal chat please callPolly on 01603 283989or email your CV toPolly.Gosling@holdengroup.co.uk
Please be advised that any roles offered could be subject to a satisfactory pre-employment screening check. This screening may include but is not limited to background checks, reference checks, and verification of qualifications. We reserve the right to withdraw any offer of employment should the results of the screening process not meet the requirements of the company.
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