Product Data & User Insight Analyst

Overview

In this role you will uncover user needs and translate them into product insights that drive digital improvements in Circle Health Group. You will work with product and UX teams to shape features and journeys, using both qualitative and quantitative data. You’ll monitor KPIs, run experiments, and present clear, evidence-based recommendations. You’ll operate within a healthcare context, ensuring compliance and a patient-centric approach.

Pay / Benefits

• 25 days holiday + bank holidays
• Private Pension Scheme
• Private Healthcare Scheme
• Friends & Family Hospital Discounts
• Family Friendly policies (including enhanced maternity, paternity & adoption pay)
• Life insurance

Responsibilities

• Plan and conduct qualitative user research (interviews, usability testing, surveys) and select suitable methodologies
• Track and analyse product KPIs and performance metrics (conversion, engagement, retention)
• Support and deliver A/B testing, experimentation, and CRO across relevant digital journeys
• Translate user research, behavioural data and product performance into clear recommendations
• Create and maintain dashboards and reporting to provide visibility of product and user performance
• Turn complex research and data into compelling stories explaining user problems, evidence, and opportunities
• Collaborate closely with Product Owners, UX professionals and other Product & Digital colleagues throughout the product lifecycle
• Ensure user research and analysis is undertaken appropriately within a healthcare environment and in line with organisational policies

Key requirements

• Around 2-4 years’ relevant experience in product analytics, UX research, or digital insight
• Practical experience using GA4 and product/behaviour analytics tools
• Strong quantitative data analysis skills with ability to identify patterns and trends
• Experience designing and delivering end-to-end UX research (interviews, usability testing, surveys)
• Experience using user research platforms (Userlytics, UserTesting or equivalent)
• Experience combining qualitative research with quantitative data to produce actionable insight
• Experience with experimentation, A/B testing and/or CRO methodologies
• Understanding of product metrics, user journeys, funnels and digital performance measurement
• Experience working within Product teams and Agile environments
• Strong communication, insight storytelling, and stakeholder management skills
• Confidence presenting evidence and recommendations to senior stakeholders

• Strong communication
• Stakeholder management
• Insight storytelling
• GA4
• Product/behaviour analytics tools
• UX research platforms (Userlytics, UserTesting)

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