IT Service Assurance Lead — Major Incident & Change

Hargreaves Lansdown plc in Bristol is seeking a Service Assurance Manager to lead the Service Assurance team and govern IT service management across heritage and cloud-native estates. You will ensure major incident leadership, risk-aligned operation, and proactive improvements.

The role requires strong ITSM experience, cross-functional collaboration, and the ability to engage with Risk and Audit teams. Hybrid working and a comprehensive benefits package are offered.

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