Field Support Engineer

Overview

As a Field Support Engineer, you will install, configure, and troubleshoot IT assets and network systems on-site for broad vendor environments. You’ll support video conferencing, asset management, and incident resolution to ensure smooth end-user experiences. You’ll work closely with cross-functional teams to implement new service solutions and maintain equipment readiness. This role offers hands-on impact in a fast-paced, multi-vendor IT operations setting that underpins client digital transformation needs.

Responsibilities

• Install, maintain, and repair hardware, software, and networking products across multiple vendors
• Diagnose hardware performance issues and manage asset replacement and lifecycle activities
• Own issue resolution from start to finish and escalate when needed
• Support on-site video conferencing setup and dry-run testing
• Manage IT assets (tagging, tracking, and rollout) and ensure accessible equipment for new/existing users
• Address hardware and application support queries and work with field services to resolve
• Maintain knowledge of IT operations, applications, and company procedures
• Develop specialized knowledge of company systems and operating environments
• Stay updated on operating systems and applications to deliver high-level support
• Adhere to service guidelines and incident/requests processes

Key requirements

• Field services support experience with on-site installation, configuration, and maintenance of laptops, desktops, and peripherals
• Experience in local area data networking (hardware/software/protocols)
• Knowledge of Incident Management and Service Request processes (DEPOT model)
• Proficiency with Microsoft Desktop OS in a domain environment and related configurations
• Familiarity with Microsoft Office, Outlook, and major browsers (Chrome, Firefox, Edge, IE)
• Knowledge of macOS and Apple device troubleshooting
• Working knowledge of ServiceNow ticketing tool
• Experience supporting traders and trading applications
• Strong problem-solving, multitasking, and customer-facing skills
• Ability to work under pressure and maintain professionalism

• multitasking
• patience
• professionalism
• Microsoft Desktop OS
• Microsoft Office and Outlook
• Web browsers (Chrome, Firefox, Edge, IE)

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