Business Analyst (BA)

Overview

As a Business Analyst at NTT DATA in London, you translate business needs into testable requirements and support end-to-end delivery from discovery to adoption. You lead discovery workshops, map processes, and elicit user stories, acceptance criteria, and use cases. You define as-is/to-be states, manage backlog, and ensure traceability with UX, engineering and QA. You support UAT planning and sign-offs and produce BRDs, FRDs and data dictionaries. You help drive CRM/API/data initiatives for enterprise clients.

Responsibilities

• Lead discovery workshops, stakeholder interviews, and process mapping
• Elicit and document user stories, acceptance criteria, and use cases
• Define as-is/to-be processes and support backlog grooming and prioritization
• Partner with UX, engineering, and QA to ensure traceability and quality
• Support UAT planning, execution, and sign-offs; manage change impacts
• Produce BRDs, FRDs, data dictionaries, and release notes as needed

Key requirements

• Bachelor’s degree
• 5–8+ years as a BA across CRM/API/data or similar domains
• Requirements engineering, stakeholder management, BDD-ready story writing
• CBAP/PSM/PO certifications preferred

• stakeholder management
• change management
• communication
• CRM
• API
• data domains

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