Operations Manager – Commercial

Overview

In this role, you will oversee the Lifelong Learning department’s commercial finances, acting as the operational engine for revenue capture, performance reporting, and data integrity. You will line-manage two Revenue Associates and partner with senior stakeholders to support strategic decisions. The role balances financial control with process improvement to sustain a fast-growing, commercially ambitious function. You will shape how data and systems support cross-functional delivery and impact. This is a chance to contribute to a world-leading institution and to help unlock sustainable growth.

Pay / Benefits

• sector-leading salary
• 43 days’ annual leave
• generous pension schemes
• flexible working policy from day one
• family leave packages
• on-site leisure facilities

Responsibilities

• Manage day-to-day revenue collection, income tracking, payment monitoring and debt management; reconcile CRM, programme records and financial systems
• Monitor programme and portfolio profitability via P&L reporting and maintain robust financial controls for audits and compliance
• Produce regular financial reports, dashboards and management information for senior stakeholders; support quarterly forecasting and annual budgeting
• Develop and maintain reporting tools and performance indicators to drive operational and strategic decision-making
• Maintain commercial data integrity across systems; support improvements to commercial systems and processes
• Contribute to cross-functional projects to enhance Lifelong Learning’s operational effectiveness
• Line manage two Revenue Associates and develop team capability

Key requirements

• Experience managing revenue operations, invoicing or accounts receivable processes
• Experience producing financial analysis and management reporting for operational and commercial decision-making
• Proven track record of implementing and improving operational processes and controls
• Experience managing staff and developing team capability
• Strong understanding of financial controls, revenue recognition and commercial reporting principles
• Knowledge of CRM and business systems — Salesforce knowledge would be a particular advantage
• Strong commercial and financial analytical skills with ability to interpret data and communicate recommendations
• Excellent attention to detail and ability to interrogate data for accuracy and relevance
• Strong relationship-building and stakeholder management skills
• Degree-level education or equivalent professional qualification or experience
• An understanding of university executive education or lifelong learning environments is desirable

• Stakeholder management
• Attention to detail
• Analytical thinking
• CRM and business systems knowledge
• Salesforce knowledge (advantage)
• Financial systems familiarity

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