Operations Manager

Overview

As Operations Manager, you will own the day-to-day contract operation for a key customer in Wellingborough, leading a warehouse/3PL site. You will drive productivity, service levels, safety and P&L performance while developing your team and coordinating with customer and internal teams. You will implement continuous improvements to deliver throughputs and cost efficiency, shaping the service delivered to a high-profile client. This is a hands-on leadership role with visibility across operations and commercial targets.

Pay / Benefits

• up to 20% bonus paid quarterly
• private medical care
• significant responsibility for a key customer operation
• opportunity to drive improvements and make a visible impact
• supportive and collaborative senior management environment
• long-term career development opportunities

Responsibilities

• Oversee day-to-day warehouse and 3PL operations (goods-in, receiving, putaway, picking, outbound, VAS, container processing)
• Ensure service levels and contractual KPIs are met
• Lead and develop supervisors and warehouse teams to sustain high performance
• Plan and manage resources to meet volume fluctuations and customer needs
• Monitor productivity, labour, costs and daily P&L against budgets
• Identify process improvements to boost productivity and service
• Drive continuous improvement and embed best practices
• Resolve operational issues quickly and effectively
• Maintain strong customer relationships through regular communication and reviews
• Manage subcontractors and external logistics partners to maintain performance
• Support import/export activities and ensure correct processes
• Ensure SOPs, health & safety requirements, and contractual obligations are followed
• Use data and KPIs to spot trends and drive improvements
• Collaborate with senior management to align with wider operational and commercial goals
• Proactively identify risks and implement preventative solutions

Key requirements

• Senior operations/contract management or warehouse management experience in 3PL/logistics/FMCG
• Experience leading warehouse teams and delivering against KPIs and service targets
• Commercial awareness including budgeting and cost management
• Strong stakeholder management and customer-facing confidence
• Experience managing subcontractors or third-party logistics partners
• Experience in high-volume, high-throughput warehouse environments
• Knowledge of warehouse systems and MHE (VNA, FLT, PPT)
• Understanding of health & safety, compliance and operational risk
• Experience with continuous improvement methods (Kaizen, Lean or Six Sigma) desirable
• Strong problem-solving, decision-making, communication, organisation and leadership skills
• Hands-on leadership with ability to operate at strategic and operational levels

• strong communication
• leadership and people development
• problem-solving
• warehousing systems
• MHE knowledge (VNA, FLT, PPT)
• operational data analysis

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