Operations Manager

Overview

In this role you will lead the delivery of facilities services at North Middlesex University Hospital, ensuring contractual performance and high-quality service. You will manage staff, subcontractors, and client relations while keeping financial controls and safety compliance. The position focuses on cost efficiency, continuous service improvement, and cross-functional collaboration. This is a chance to shape healthcare facilities operations within a global energy services leader, contributing to safer, more reliable building services.

Pay / Benefits

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes
• Gym membership discounts
• Cycle to work scheme
• Learning opportunities and training

Responsibilities

• Oversee designated facilities service to contract specification and company procedures
• Manage subcontractors and ensure contract compliance with client protocols
• Control contractual performance and commercial activity, including penalties and changes
• Lead budgeting, cost control, and profitability through financial management
• Assist in budgets, business plans and departmental strategies
• HR management for staff, maintaining liaison with HR Manager and handling appraisals and disciplinary matters
• Lead service delivery and maintain high standards of customer care and professionalism
• Supervise subcontracted services, ensure safety and timely work completion
• Complete paperwork and conduct regular service review meetings
• Prepare quotations, estimates, and tenders; process accounts post-projects
• Ensure equipment safety checks and maintenance schedules
• Maintain COSHH and Risk Assessments and health and safety documentation

Key requirements

• Proven background in Facilities Management
• Healthcare experience preferred
• Electrical bias
• Ability to understand Local Authority legislation
• Strong verbal, written and numeric skills; computer literate
• Ability to engage with stakeholders and delegate effectively in a multi-disciplinary environment
• DBS Basic check clearance

• leadership
• communication
• proactivity
• Electrical bias
• COSHH and Risk Assessment knowledge
• Budgeting and financial controls

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