Tech for Social Good Program Management Senior Associate

Overview

As Program Manager for TFSG, you drive technology capacity-building for nonprofits across EMEA, aligning with JPMorgan Chase’s social impact goals. You work cross-functionally with HR, Corporate Responsibility, Communications, and Legal to deliver impactful tech education and enable volunteers. You’ll manage end-to-end programs, measure outcomes, and develop storytelling materials to showcase impact. This role combines program leadership with a mission-driven focus to expand tech access and skills in communities.

Responsibilities

• Partner with lead program managers to deliver TFSG technology capacity-building programs for nonprofits across EMEA
• Manage end-to-end program execution including plans, timelines, budgets, resources, and stakeholder communications
• Track and report program data, outcomes, and impact to drive continuous improvement
• Develop presentations, reports, and impact stories for internal/external stakeholders in collaboration with communications/marketing
• Cultivate and maintain relationships with nonprofit partners, volunteers, and internal stakeholders for successful delivery
• Ensure adherence to risk, controls, governance, and data management requirements; escalate issues as needed
• Continuously learn and adapt to emerging technologies and tools relevant to program delivery
• Travel within EMEA to support stakeholder engagement and in-person events

Key requirements

• Excellent verbal and written communication, including presentation and facilitation
• Strong organizational and project management skills in a fast-paced environment
• Attention to detail, sound judgment, and a results-oriented approach with risk management
• Relationship management and collaboration across diverse stakeholder groups
• Advanced Excel and PowerPoint skills with data analysis and insights communication
• Strong analytical, critical thinking, and problem-solving abilities
• Ability to work independently and within a collaborative team
• 2+ years of experience supporting project/program management in a large, matrixed organization

• communication
• stakeholder engagement
• collaboration
• Salesforce or CRM tools (preferred)
• Advanced Excel
• PowerPoint

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