Administration Lead

Overview

In this Administration Lead role, you will direct the Administration, Reception, and Housekeeping teams to ensure smooth operations and a welcoming patient experience. You will work with clinical peers to align clinic rotas with service needs and drive efficient scheduling and administrative processes. The role combines hands-on leadership with people development, aiming to maintain high service standards in a fast-paced healthcare setting. You will help shape a patient-centred diagnostic service and contribute to continuous operational improvements.

Pay / Benefits

• salary depending on experience
• 25 days holiday increasing with service up to 29 days plus bank holidays
• mandatory in-house training
• opportunity for professional development
• supportive team environment
• permanent contract

Responsibilities

• Lead and support the Administration, Reception and Housekeeping teams
• Manage staffing levels, annual leave, sickness absence and rota planning
• Maintain excellent customer service standards
• Oversee patient bookings, scheduling and administrative processes
• Support recruitment, performance management and staff appraisals
• Coordinate clinic rota alignment with service requirements with clinical teams
• Manage team communication and escalate issues as needed
• Support operational improvements and uphold high service standards
• Ensure patient confidentiality and data protection compliance
• Provide practical support across the service as required

Key requirements

• Experience in a senior administrative role leading or supervising a team
• Strong customer service experience
• Excellent organisational and communication skills
• Good IT skills and experience with data inputting and administrative systems
• Ability to prioritise workload and work under pressure
• Flexible and proactive approach to work

• customer-focused
• strong communication
• organisational skills
• IT skills and data inputting
• experience with administrative systems
• appointment booking and scheduling (desirable)

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