Role: Technical Customer Support ManagerContract: 6 Months (PAYE)Location: Feltham (some onsite requirement)We are looking for a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe. Acting as a trusted operational advisor, you will build strong customer relationships, coordinate technical and support teams, manage escalations, and help ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.You will ensure delivery of excellent customer service and be the first point of customer contact for inquiries. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Essential Experience:
- 3+ years’ experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
- Strong communication skills
- Experience managing customer relationships within a technology, networking, telecommunications, managed services, or service provider environment.
- Technical and networking understanding to improve ways of working
- Proven leadership skills
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