Senior Operations Manager

Overview

In this role you lead end-to-end production, fulfilment, and logistics for a fast-paced FMCG coffee business. You will drive efficiency across D2C, B2B, Grocery, and Wholesale channels, partner with 3PLs and manufacturers, and push continuous improvement initiatives. You’ll shape site standards, safety, and quality, while delivering strong margins and a standout customer experience. This is a pivotal leadership role with a focus on scaling operations and sustainability.

Pay / Benefits

• competitive base up to 55k (DOE)
• product perks
• supportive and close-knit team
• leadership role driving growth and strategy in the space

Responsibilities

• Own production and fulfilment performance across D2C, B2B, Grocery, and Wholesale channels
• Deliver OTIF targets while controlling labour and operating costs
• Manage 3PL and manufacturing partners for quality, service, and cost efficiency
• Lead peak planning, promotions, and operational continuity
• Optimise processes, SOPs, and reduce waste
• Improve packaging efficiency and environmental impact
• Use KPIs and data to drive root-cause problem solving and cost-to-serve improvements
• Improve order accuracy and delivery performance
• Reduce returns and service contacts through operational improvements
• Translate commercial and customer insights into measurable change
• Build and develop a high-performing production team
• Lead Health & Safety, quality compliance, and site standards (including BRCGS)
• Oversee preventive maintenance to minimise downtime
• Partner cross-functionally with commercial and production teams
• Support grocery fulfilment and seasonal planning
• Help scale operations to support business growth

Key requirements

• Experienced operations leader in FMCG
• Strong team development and performance management
• Strategic, commercially-minded with broader business impact
• Proven experience managing 3PL and third-party manufacturers
• Solid Health & Safety and quality compliance knowledge
• Hands-on, pragmatic problem solver

• team development
• strategic thinking
• data-driven problem solving
• 3PL and third-party manufacturer management
• HSE and quality compliance knowledge
• KPIs and data-driven decision making

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