General Manager – Portland Road, Brighton and Hove

We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations. This role is based on a 45 hour working week (5 days), please note you will need to be able to work weekends., Operations & Leadership:

Operations & Leadership

• Oversee the daily operations of the front-of-house team.
• Ensure high standards of food quality, presentation, and customer service.
• Implement and maintain operational procedures to enhance efficiency and productivity.
• Lead, motivate, and develop a high-performing team.
• Foster a positive, collaborative and inclusive work environment.
• Ensure compliance with all food safety, health, and safety regulations.

Financial & Business Management:

• Manage budgets, cost control, and financial performance to drive profitability.
• Analyse sales data and operational metrics to identify areas for improvement.
• Develop and implement strategies to increase revenue and customer engagement.
• Manage supplier relationships and oversee inventory control.

Customer Experience & Brand Management:

• Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience.
• Engage with customers to build strong relationships and gather feedback.
• Ensure the café and retail spaces are well-presented, clean, and welcoming.

People Management & Development

• Recruit, train, and retain a skilled team across kitchen and front-of-house operations.
• Conduct performance reviews and provide ongoing coaching and development.
• Create staff schedules to ensure smooth operation and efficiency.

Compliance and food safety:

• Health & Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.
• Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.

Communication:

• Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.
• Having great lines of communication with the senior management
• Proven experience in a senior management role within hospitality, bakery, or food production.
• Strong leadership skills with the ability to inspire and develop a team.
• Solid understanding of food production processes and front-of-house operations.
• Strong financial acumen, including budget management and cost control.
• Excellent customer service and communication skills.
• Knowledge of health and safety and food hygiene regulations.
• Passion for high-quality food and artisan baking.

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