Customer Service Administrator
Full Time | Monday-Friday Permanent – North Nottingham
We’re recruiting for a Customer Service Administrator to join a well-established manufacturing business in Mansfield. This is a busy, varied role supporting customers throughout the order process while working closely with sales and internal teams.
Key Responsibilities
* Processing customer orders, quotations, returns and credit notes. * Managing customer enquiries by phone and email. * Providing order updates and resolving delivery queries. * Building strong customer relationships and identifying upselling opportunities. * Maintaining customer records and pricing within SAP and CRM systems. * Working closely with the sales team to ensure a smooth order-to-cash process.
About You
* Previous customer service or customer administration experience. * Excellent communication and organisational skills. * Strong attention to detail. * Good Microsoft Office skills. * SAP or CRM experience is desirable but not essential. * A proactive, positive approach and a genuine passion for delivering excellent customer service.
If you’re looking for a varied customer service role within a supportive and growing business, we’d love to hear from you.
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