Modern Desktop Product Designer

Overview

As a Modern Desktop Product Designer in Infrastructure Operations, you will shape and deliver secure, modern desktop services (Windows 11, InTune, Autopilot) across Kingfisher. You’ll work with cross-functional partners to create evergreen, standardized experiences that align with our technology strategy. This role offers impact at scale, influencing service design and governance while promoting best practices across the organization. You will collaborate with peers to drive improvements and adoption across banners.

Pay / Benefits

• competitive benefits package
• hybrid working model
• opportunities to stretch and grow
• inclusive environment

Responsibilities

• Design and deliver modern desktop services aligned with objectives, balancing requirements, cost and risk
• Act as a subject matter expert providing technical leadership and governance
• Create and peer-review infrastructure and service designs for standardization and shared platforms
• Collaborate with designers, architects, product owners and delivery partners to ensure consistency
• Advise stakeholders on feasibility, risks and options to support decision-making
• Manage delivery activity using EPICs and stories to achieve outcomes
• Champion modern desktop services and promote best practices across the IT community

Key requirements

• Proven experience designing and delivering technical services in an enterprise-scale environment
• Senior technical support or service design background with expertise in InTune, Autopilot, Windows 11
• Experience working with third-party providers and managed service partners
• Feedback-driven approach to service design and continuous improvement
• Clear, inclusive communication with ability to influence stakeholders at all levels

• Clear and inclusive communication
• Stakeholder engagement and influence
• Collaborative, cross-functional teamwork
• InTune
• Autopilot
• Windows 11

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