Technical Customer Support

Job Title

Technical Customer Support

Location

Long Crendon

Contract Details

Full time, Permanent

Salary

£30,000 per annum

Hours

Monday – Friday, 9am – 5pm (45 minutes lunch break)

Benefits & Perks

• 25 days annual leave + bank holidays
• 10% Employer Pension Contribution
• Discretionary annual bonus
• Group Life Assurance
• Health Cash Plan

Responsibilities

• Respond to customer enquiries via telephone, email, and chat
• Chase delivery issues with couriers
• Handle amendments to customer orders
• Manage product returns and warranty issues
• Process refunds
• Offer pre-sales product advice and technical support
• Recommend products and advise on suitability
• Conduct basic technical calculations
• Prepare quotations and proforma invoices

Essential Skills

• Customer support experience, ideally within a technical setting
• A technical mind and interest in how things work is essential
• Strong communication skills; confident in engaging with customers
• Must be able to multi-task and work on several enquiries simultaneously
• Excellent written and verbal English skills
• Good numeracy skills
• Proficient in MS Office suite

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

#J-18808-Ljbffr…