Customer Service Administrator
Location: Just outside Bedford
Hours: Monday to Friday, 08:30 – 17:00
Pay Rate: £14.52 per hour
Contract: Temporary / Ongoing
Planet Recruitment are currently recruiting for a Customer Service Administrator to join a busy and well-established organisation based just outside Bedford.
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a fast-paced operational environment. The successful candidate will provide administrative and customer service support, ensuring customers receive regular updates and that all relevant information is accurately recorded and maintained.
The Role
- Responding to customer enquiries via telephone and email.
- Providing customers with accurate and timely updates.
- Managing general administration and data entry.
- Maintaining accurate records and updating internal systems.
- Monitoring the progress of vehicles and keeping customers informed of any changes.
- Liaising with internal departments to obtain updates and resolve queries.
- Coordinating information relating to vehicle movements, collections and deliveries.
- Monitoring outstanding work and following up where required.
- Updating trackers and spreadsheets with relevant information.
- Producing and maintaining daily reports.
- Liaising with operational teams to ensure vehicles are ready for collection.
- Dealing professionally with customer queries and escalating issues where necessary.
- Ensuring all administration is completed accurately and within agreed timescales.
- Providing general administrative support to the wider team.
About You
The ideal candidate will have previous experience within customer service, administration, coordination or a similar office-based role.
You will need to be:
- Confident communicating with customers by telephone and email.
- Highly organised with excellent attention to detail.
- Comfortable working in a busy, fast-paced environment.
- Confident using Microsoft Office, particularly Excel and Outlook.
- Able to manage multiple tasks and prioritise your workload.
- Professional, approachable and customer-focused.
- A good team player with a proactive attitude.
- Comfortable working with data, spreadsheets and internal systems.Previous experience within the automotive, logistics, fleet or vehicle industry would be advantageous, but is not essential.
What’s on Offer?
- £14.52 per hour
- Monday to Friday, 08:30 – 17:00
- Ongoing temporary opportunity
- Friendly and supportive working environment
- Opportunity to work for a well-established organisation
- Convenient location just outside Bedford
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