Level 1 Customer Care Agent – Multi-Channel Support

Company: Leasys
Apply for the Level 1 Customer Care Agent – Multi-Channel Support
Location: Coventry
Job Description:

Leasys in Coventry is seeking a customer service advisor to manage first-line contact across phone, email, and digital channels. You will resolve standard and low-complexity cases, using scripts, and triage when needed to Level 2 or specialists. Hybrid role: 3 days in the Coventry office, 2 days from home after training.

The role focuses on accurate data capture, timely resolutions, and adherence to SLAs. Experience in leasing products is advantageous; strong communication and numerical skills

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Posted: October 1st, 2026