Customer Satisfaction Technical Support

The Company

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.

This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.

Jonathan Lee Workforce Solutions are the preferred supplier to Mazak.

We are seeking an organised and assertive Customer Satisfaction Technical Support Engineer working on a flexi day shift.

Job Description

• Answering and investigating customer complaints and queries via MSDB forum. With the aim to complete MSDBs within 7 days of opening.
• Liaising with all YMX branches and internal departments to problem solve issues.
• Involvement with creation, investigation and implementing counter measures from CSIRs into production areas.
• Data collection and analysis of installation reports from YMX branches.
• Answering PIDB requests and quoting YMXs for machine parts new, current and legacy.
• To be able to pack, ship and complete export control documents may also be required.

Person Specification

Essential Criteria

• Electrical and/or Mechanical experience required.
• Good understanding of current and old machine build processes.
• Quality minded.
• Good professional communicator.
• Customer service minded.
• Be able to work as part of a team, but also self:motivated to working on own.
• Good working relationships with internal departments.

Desirable Criteria

• Computer literate (AX, Excel, Windchill, IT systems).
• Hard working.
• Be able to handle conflict.
• Work well under pressure.

The Reward

The Successful Candidate Can Also Expect The Following

• Join a successful, multi:national manufacturing company,
• Excellent career potential,
• 25 Days Holiday plus Bank Holidays,
• x4 Salary Life Insurance Package and Well Being Programmes,
• 8 Pension Contribution,
• Sick pay,
• Private Health Care Plan,
• Free Uniform and cleaning,
• Free Parking,
• Subsidised Restaurant on site,
• Working hours are Monday to Friday 8.15am to 4.30 pm,
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

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