Hybrid Payments & Customer Fulfilment Process Lead

Capital One in Nottingham is seeking a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team. You will drive end-to-end process excellence across payments, communications, card issuance, and mail processes, ensuring resilience, compliance and continuous improvement.

You will lead complex problem-solving initiatives, manage CTQs, mitigate risk, and mentor teams to deliver measurable improvements while collaborating with stakeholders across the organisation.

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