Scheduler
Plan and manage field engineers’ diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.
Role: Scheduler
Location: Wakefield
Package: £25,370
Hours: Monday to Friday 9-5 /10-6 on a Rota Office based
Overview
Based at the company’s head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.
Key responsibilities
- Manage engineers’ diaries daily, booking and rearranging appointments while maintaining an accurate order book.
- Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.
- Plan engineer routes effectively to improve efficiency and support first-time
- Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.
- Plan preventative maintenance using historical trends to support customer requirements and equipment availability.
- Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.
What we are looking for
Essential:
- GCSEs, including Maths and English (minimum 3 A-C passes).
- Accurate data-entry skills and good proficiency in Microsoft Office, particularly
- Ability to prioritise and reprioritise workloads to meet customer service
- Clear written and verbal communication skills, with the ability to review call history and previous visit details.
- UK driving license
Desirable:
- Experience working with field-based
- Experience within a healthcare, medical equipment or similar technical service
Package and benefits
- £25,370 per annum
- 25 days’ annual leave, plus bank holidays
- Pension scheme with matched contributions and salary sacrifice option
- Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.
- Life assurance scheme
- Free on-site parking
- Dress Down Fridays
- Free tea, coffee and hot chocolate
- Social committee
- Charity work opportunities
- Employee Engagement Committee and Champion opportunities
- Monthly 1-to-1s
- Annual appraisals
Salary: £25350/annum
Job Type: Permanent
Location: Wakefield, West Yorkshire
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