Company: Taylor Wimpey
Location: Sunderland
Job Description:
Overview
In this role you will own the delivery of a first-class customer experience for home buyers, aiming to meet or exceed sales targets and maximize profit. You will act as the reference point for purchasers and coordinating parties from first contact to move-in. You will promote trusted mortgage and solicitor partners and manage end-to-end processes, pipeline health, and aftercare. You’ll work with cross-functional teams to ensure timely actions, compliance and a smooth purchase journey. This is a chance to shape customer journeys in a mission-driven homebuilder.
Pay / Benefits
- retail discounts
- company funded life insurance
- private healthcare
- pension scheme with company contributions
- discounted house purchase scheme
- car leasing scheme
Responsibilities
- Own the development, presentation and purchase process of the home
- Be the primary contact for purchasers and involved parties through sale completion
- Promote use of company-recommended mortgage brokers and solicitors to meet deadlines
- Meet administrative and reporting requirements within policy timelines
- Undertake market research, price benchmarking, advertising and incentives to support sales targets
- Proactively identify target customers, set appointments and follow up leads to meet targets
- Introduce customers to their home, ensure familiarity and arrange aftercare
- Ensure health and safety on site in line with legal and policy requirements
- Follow procedures, standards of performance and the Sales Manual
- Work requires regular weekend and bank holiday hours
Key requirements
- Sales experience in the housing industry
- High levels of self-management
- Exceptional customer service skills & sales excellence
- Computer literacy
- Full driving license and ownership of a car
- customer-focused
- self-management
- proactive
- communication
- relationship-building
- computer literacy
…
Posted: October 1st, 2026