IT Engineering Support

Overview

In this IT Engineering Support role, you will own onboarding and account management within a hybrid, security-conscious environment. You’ll coordinate access for new starters, liaise with resourcing and technical teams, and ensure timely completion of account setup and disablement. You’ll act as a bridge between business users, support teams, and service providers, driving smooth service delivery and process improvements. The position supports secure operations in a regulated setting, with opportunities to shape onboarding processes and user experience.

Pay / Benefits

• pension scheme
• employee share plans
• flexible discounted health, wellbeing & lifestyle benefits
• green car scheme
• private health plans
• shopping discounts

Responsibilities

• Proactively manage onboarding requests and coordinate account setup for new starters
• Work with resourcing, support, and technical teams to prioritize and complete account requests within timelines
• Manage account disablement and deletion for departing personnel
• Track onboarding progress and provide status updates to stakeholders
• Maintain onboarding records and ensure process compliance
• Serve as a liaison between business users, support teams, and service providers
• Monitor service request fulfillment and escalate issues as needed
• Support cross-team coordination to achieve service delivery objectives
• Maintain and update onboarding and support process documentation
• Identify efficiency improvements and contribute to continuous process improvement initiatives
• Collaborate with management and support functions to address recurring issues and enhance service quality

Key requirements

• Experience in business support, PMO support, service support, or administration environment
• Understanding of user onboarding and account management processes
• Proficiency with Microsoft Excel for tracking and reporting
• Experience with Jira and Confluence for workflow management and documentation
• Existing Security Check (SC) clearance

• Stakeholder engagement
• Effective communication
• Cross-functional collaboration
• Microsoft Excel
• Jira
• Confluence

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