Customer Identity and Access Management (CIAM) Consultant

Overview

In this role you will design and implement secure CIAM solutions that deliver seamless digital experiences for millions of users. You will translate business needs into technical requirements and work with cross-functional teams to drive impactful outcomes. You will advise on best practices, compliance, and emerging trends in identity management while exploring innovations like biometrics and passwordless authentication. The position supports global Identity & Access Management initiatives and goes beyond delivery to support new firm-wide initiatives. This is a chance to shape secure customer experiences within a market-leading, innovation-driven environment.

Pay / Benefits

• 25 days’ vacation per year
• private medical insurance
• 3 extra days leave per year for charitable work

Responsibilities

• Design and implement secure CIAM solutions
• Translate business needs into technical requirements for seamless end-user experiences
• Collaborate with engineers, architects, strategists, and business leaders to deliver outcomes
• Advise on identity management best practices, compliance, and trends
• Explore technologies to enhance trust (biometrics, passwordless, AI-driven fraud detection)
• Support IAM deliveries across industry groups and global teams
• Contribute to innovation and go-to-market initiatives

Key requirements

• Strong understanding of identity and access management concepts (authentication, authorization, federation, verified decentralised identities)
• Hands-on experience with CIAM platforms (Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C) or equivalent
• Ability to communicate complex topics to non-technical stakeholders
• Proven track record delivering technology projects in client-facing environments
• Knowledge of GDPR and UK Data Protection Act and their impact on CIAM
• Critical thinking and advisory skills to diagnose and present options to leadership
• Strong organisational skills for managing large, complex projects

• Clear communicator
• Collaboration across multidisciplinary teams
• Advisory mindset
• CIAM platforms (Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C)
• Zero Trust
• API security

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