Senior Customer Service Team Lead – Flexible & Impactful

Beyond Housing in the United Kingdom is seeking a passionate customer service team leader to head our service centre. You will oversee day-to-day performance, provide coaching, and support to ensure customer enquiries are resolved efficiently and professionally.

You will lead a team of customer service advisers, use performance data and customer feedback to drive service improvements, build strong relationships with colleagues and customers, and promote a culture of empathy, accuracy and

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