IT Support Technician

Job Description

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Our client is seeking a motivated and enthusiastic 1st Line IT Support Technician to join their growing IT team. This is an excellent opportunity for someone looking to develop their career in IT within a supportive environment where training, learning, and progression are actively encouraged.

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As part of the IT team, you will play a key role in supporting the day-to-day operation of business systems, providing technical assistance to users, and helping to ensure IT services run smoothly across multiple sites.

n n n Key Responsibilitiesn n n

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• Provide first-line technical support across a range of IT services, troubleshooting and resolving user issues.

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• Log, prioritise, and manage support requests through the IT ticketing system.

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• Escalate complex technical issues to senior IT team members when required.

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• Build, configure, repair, and deploy IT equipment including desktops, laptops, and mobile devices.

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• Install, maintain, and update operating systems and software applications.

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• Support Microsoft 365, Active Directory, endpoint management, remote access technologies, and basic networking environments.

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• Manage user accounts, passwords, access permissions, MFA, onboarding, and offboarding activities.

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• Maintain internal documentation and knowledge base articles.

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• Assist with identifying opportunities to improve systems and processes.

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• Build positive working relationships with users at all levels of technical ability.

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• Participate in occasional Saturday morning support cover and out-of-hours work when required.

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• Travel to multiple sites across the UK as necessary.

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n n n Essential Skills & Experiencen n n

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• Degree in IT or a related discipline, or equivalent practical experience.

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• Knowledge of Microsoft 365 and Active Directory.

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• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.

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• Awareness of cybersecurity best practices.

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• Strong communication skills with the ability to explain technical issues clearly.

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• Excellent problem-solving skills and attention to detail.

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• Genuine interest in technology and willingness to learn.

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• Strong organisational and time management skills.

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• Ability to work independently and as part of a team.

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• Full UK driving licence.

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n n n Desirable Skillsn n n

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• Experience using IT ticketing systems and remote support tools.

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• Knowledge of hardware deployment and network cabling.

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• Understanding of backup and disaster recovery procedures.

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• Basic Linux operating system knowledge.

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• Exposure to cloud-based technologies.

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• Familiarity with virtualisation platforms such as VMware.

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• Previous experience within the automotive sector.

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n n n What's On Offer?n n n

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• Competitive salary and pension scheme.

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• Ongoing training and professional development opportunities.

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• Clear career progression pathways.

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• Supportive and collaborative working environment.

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• Exposure to a wide range of technologies and systems.

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• Opportunity to gain hands-on experience across a multi-site business.

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If you're looking to kick-start or further develop your IT career within a forward-thinking organisation, we'd love to hear from you!!!

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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