Head of Software Support & Service Excellence

Company: System C
Apply for the Head of Software Support & Service Excellence
Location: Oxford
Job Description:

System C is seeking a Head of Software Support to lead multiple support teams and define the strategy and operating model for a high-impact software support function. You will own performance across SLAs, drive continuous improvement, and ensure seamless integration with Implementation, Product and Customer Success.

This senior role requires a proven track record in B2B software support leadership, strong ITIL/ITSM knowledge, and the ability to turn strategic objectives into deliverable plans

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Posted: October 1st, 2026