Senior Technical Analyst: Lead Escalations & Improvement

Company: Head Resourcing
Apply for the Senior Technical Analyst: Lead Escalations & Improvement
Location: City of Edinburgh
Job Description:

Head Resourcing is seeking a Senior Technical Analyst in Edinburgh to lead escalation, mentor engineers, and drive continual service improvements within a busy technical operations team. The role involves working with project delivery, operations and client teams to resolve complex issues and ensure smooth transitions into business-as-usual support.

You will engage in hands-on technical work, stakeholder management, and contribute to strategic service improvements, documentation, and knowledge

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Posted: September 15th, 2026