Operations Manager – Fire safety

Overview

In this senior Operations Manager role you will lead the consultancy division, aligning strategies with business objectives and delivering high-quality, compliant projects. You will manage client relationships, forecast costs, and oversee resources to protect lives and raise industry standards. The position combines strategy, people leadership, and commercial delivery within a growing organisation. You will influence consultancy delivery and drive efficiency through improved processes.

Pay / Benefits

• bonus scheme
• private medical
• generous holiday allowance
• enhanced family policies
• professional development
• mentoring and leadership training

Responsibilities

• Lead consultancy operations in line with broader business objectives
• Develop and own key client relationships, providing technical insight
• Forecast project costs, resources, and milestones with 10% accuracy
• Ensure on-time, on-budget delivery with high compliance
• Drive margins through sub-consultant management and value-for-money
• Support business development with scope, compliance, and programme input
• Negotiate with clients and sub-consultants to justify costs and show value
• Select, manage, and develop sub-consultants for capacity and accountability
• Mentor and coach consultancy staff, contributing to appraisals and development
• Innovate processes to improve efficiency and delivery
• Collaborate with delivery teams for smooth consultancy-to-works handover
• Resolve project challenges to completion and maintain records in CRM
• Embed consistent project methodologies across consultancy operations
• Produce structured client reports and maintain CRM data
• Promote best-practice methodologies across the team

Key requirements

• Background in consultancy or project management within construction, M&E, or fire protection
• Proven ability to lead strategy and execution from scope to delivery
• Strong commercial awareness and financial acumen
• Excellent communicator with ability to influence stakeholders
• Proactive, solution-focused problem solver
• Strong people management and leadership capability
• Highly organized with a right-first-time mindset
• Ambitious, driven, and passionate about delivering top-tier consultancy
• Ownership, integrity, and accountability
• Positive, collaborative approach with professionalism and personality

• excellent communication
• proactive problem solving
• leadership and people management
• CRM systems
• project planning and forecasting
• stakeholder management

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