GCM Unit Manager I – UK

Overview

In this role you build and manage key internal and external client relationships to drive revenue growth while guiding a team of staff. You’ll collaborate with management and product leaders to implement process improvements, strengthen controls, and ensure regulatory compliance. You support proactive risk management and contribute to a client-centric culture that upholds the M&T Bank brand. This position offers scope to influence service quality and cross-sell banking services through strategic relationship management.

Responsibilities

• Manage complex client relationships and pursue new business opportunities through client visits and referrals
• Coach, mentor and develop Relationship Managers and staff
• Ensure compliance with internal policies and external regulations
• Lead process improvements to enhance service, efficiency, profitability, and compliance
• Provide admin, operational and risk management support for the unit
• Contribute to revenue-generation efforts and collaborate cross-functionally to deliver results
• Exercise managerial authority over staffing, performance, promotions, and terminations
• Maintain adherence to risk and regulatory standards; design and enhance internal controls
• Foster an inclusive culture aligned with the M&T Bank brand
• Coordinate with management to respond to audit findings and regulator requests
• Engage with clients to sustain ownership and drive outcomes

Key requirements

• Bachelor’s degree and minimum 2 years’ related experience, or 6 years of combined higher education/work experience with at least 2 years’ related experience
• Minimum 1 year of work leadership/supervisory experience
• Strong customer service, verbal and written communication, problem resolution, resource management, and decision-making skills

• strong communication
• leadership and coaching
• customer-focused
• project management
• analytical skills
• proficiency in word processing, spreadsheets, presentations and industry-specific software

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