Senior Delivery Manager – up to 100,000 + Bonus – Hybrid

Overview

In this senior role you will lead complex ServiceNow engagements from initiation to delivery, ensuring alignment with SOW, budget and customer outcomes. You’ll govern programmes, manage risks, and oversee resource planning across multiple client engagements as part of enterprise transformation. You will act as the primary customer contact for delivery, resourcing and commercial queries, driving effective decision making. You’ll monitor engagement health, consultant performance and financials, and facilitate change orders when required. This role sits in a globally recognised technology organisation, offering impact across cross‑functional teams and large deployments.

Pay / Benefits

• bonus
• benefits package

Responsibilities

• Lead complex ServiceNow engagements from initiation through to successful delivery
• Manage delivery against SOW, budget, milestones and customer outcomes
• Establish governance, manage risks and issues and drive effective decision making
• Oversee resource planning and scheduling across multiple client engagements
• Act as a key customer contact for delivery, resourcing, scheduling and commercial queries
• Monitor engagement health, consultant performance, utilisation and financial performance
• Identify scope changes and support Change Order processes where required
• Work with delivery, practice, finance and commercial teams across the engagement portfolio

Key requirements

• Strong experience managing ServiceNow projects and enterprise engagements
• Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows
• Strong understanding of ServiceNow solution design, architecture and integrations
• Experience leading large and complex delivery teams and client engagements
• Strong project management, governance, scheduling and risk management experience
• Ability to manage multiple engagements and SOW commitments simultaneously
• Experience conducting workshops and defining current and future state solutions
• Understanding of using AI within workflows, decision making and process improvement
• Strong customer and senior stakeholder management skills
• ServiceNow certification (CSA, CAD or CIS)
• PMP or PRINCE2 certification

• Customer-facing stakeholder management
• Workshop facilitation
• Commercial awareness
• ServiceNow ITSM
• ServiceNow ITOM
• ServiceNow ITAM

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