Company: Hines
Location: London
Job Description:
Overview
In this role, you will lead the development and execution of a strategic incident management framework for JPMC-aligned operations, driving high-quality and compliant services across the REPAC team. You will shape service delivery through governance, risk mitigation, and continuous improvement, ensuring reliability and SLA alignment. You’ll mentor leaders within REPAC and partner with stakeholders to balance risk with business objectives. This position offers impact across a global, mission-driven real estate organization.
Pay / Benefits
- comprehensive training
- competitive compensation
- robust benefits
- generous vacation packages
Responsibilities
- Develop and implement an incident management suite (processes and tools) aligned with mission-critical objectives
- Lead continuous improvement and evolution of service delivery solutions
- Identify operational risks and implement mitigation strategies for business continuity
- Establish controls and governance to maintain service integrity and compliance
- Drive consistency, quality, and reliability across REPAC services and SLAs
- Provide leadership to REPAC managers and staff and foster accountability and excellence
Key requirements
- 10+ years in incident management, property management, or operational leadership
- Proven track record in strategic planning and execution within a regulated environment
- Strong understanding of risk management and business continuity principles
- Exceptional leadership, communication, and stakeholder engagement skills
- Experience in financial services or enterprise-level security operations
- Advanced proficiency in service delivery platforms and performance analytics
- Strategic thinking
- Decision-making under pressure
- Influence and collaboration
- Service delivery platforms
- Performance analytics
- Incident management
…
Posted: October 1st, 2026